betx365 Privacy Policy

General Introduction and Applicability

This privacy policy applies to all services, websites, and mobile applications of the betx365 platform. By opening an account on betx365 or using any of our services, you agree to the terms of this privacy policy.

We believe that transparency about data is the foundation of a trustworthy relationship. This document therefore describes in plain and clear language how betx365 handles your personal information.

This policy must be read together with betx365's Terms and Conditions, as both documents together form the legal framework of the relationship between you and us. If there is any conflict, this privacy policy takes precedence on matters relating to personal data.

This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh and may be updated over time. You will be notified of any changes in due course.

Information We Collect

betx365 collects only the information necessary to provide services, manage accounts, and ensure security. The types of information we collect are listed below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number (where applicable)
• Email address
• Mobile number

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history — deposit and withdrawal records
• Account balance and bonus records

2.3 Activity Information

• Betting and gaming history
• Login time, login location (IP address), and device information
• Records of conversations with customer support
• Platform usage patterns and preferences

2.4 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Cookie and session data

How We Collect Information

betx365 collects information through various methods:

3.1 Information Provided Directly

When you register on betx365, fill in your profile, request a deposit or withdrawal, or contact customer support, you provide information directly. This information is given voluntarily, though some services cannot be used without it.

3.2 Automatically Collected Information

When you use the betx365 website or app, certain technical information is collected automatically. This includes cookies, log files, page view data, and browser fingerprints. This information is mainly used for security and improving platform performance.

3.3 Information Received from Third Parties

A limited amount of information may reach us from mobile payment providers and identity verification services. In such cases, the relevant third party's own privacy policy also applies.

Purpose of Using Information

betx365 uses your information only for specific and lawful purposes. The main reasons we use information are described below:

4.1 Service Operation and Improvement

Your information is used to keep your account active, process transactions, apply bonuses and promotions, and personalise your gaming experience.

4.2 Identity Verification and Security

Your identity and login information is verified to prevent fraud, ensure account security, and block unauthorised access. This information also helps detect multiple accounts or suspicious activity.

4.3 Communication and Customer Support

Your contact information is used to send important account notifications, transaction confirmations, and customer support responses. The betx365 customer support team provides assistance in Bengali 24/7.

4.4 Responsible Gaming

Your gaming activity is monitored to provide necessary support or set limits in line with responsible gaming principles. This is part of protecting your interests.

4.5 Technical Improvement and Analysis

Collected information is analysed to improve platform performance, test new features, and make the user experience easier.

Data Storage and Security

betx365 uses industry-standard security technologies to keep your information safe:

5.1 Encryption

All sensitive data is transmitted via SSL (Secure Socket Layer) encryption. As a result, your password, financial information, and personal identity remain unreadable to third parties.

5.2 Server Security

Our servers are housed in secure data centres and are subject to regular security audits. Access control systems ensure that only authorised staff can access sensitive information.

5.3 Data Retention Period

Information is retained for as long as your account remains active and for as long as required to meet applicable legal obligations. Financial transaction records are generally retained in accordance with applicable laws in Bangladesh.

5.4 Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial action.

Sharing Information with Third Parties

betx365 never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

6.1 Payment Providers

The necessary financial information is shared with mobile payment providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. This information is used solely to carry out transactions.

6.2 Technology Service Providers

Limited technical information may be shared with technology partners providing gaming software, identity verification, and anti-fraud services. All such partners are required to comply with our privacy standards.

6.3 Legal Obligations

We may be required to disclose information to authorities under applicable laws in Bangladesh or by court order. In such cases, we will provide only the information legally required.

6.4 Corporate Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to a successor entity. You will be notified in due course in such a situation.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the betx365 website and app:

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as keeping your login session active and verifying security. Disabling them makes it impossible to use the service.

7.2 Functional Cookies

These cookies are used to remember your preferred language, theme, and display settings. They make your platform experience more personalised.

7.3 Analytical Cookies

Analytical data is collected to understand which parts of the platform are used most and where there is room for improvement. This information is analysed in aggregate and is not used to identify any individual.

7.4 Cookie Controls

You can control or reject most cookies from your browser settings. However, rejecting essential cookies may cause some parts of the service to not work properly.

Your Rights

As a betx365 user, you have the following rights over your own information:

8.1 Right to Access Information

You can view and download the information stored in your account at any time. Contact our support team if you want a full account of what information we hold about you.

8.2 Right to Correct Information

If there is any error in your information, you can request a correction. Keeping information accurate and up to date is important for both parties.

8.3 Right to Delete Information

After closing your account, you can request the deletion of information that falls outside legal obligations. We are required to retain financial transaction records for the period specified under applicable law.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted. In such cases, we will use your information only for legally required purposes.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact the betx365 customer support team directly. We generally respond to requests as quickly as possible after receipt.

Minor Protection

betx365 strictly follows a 21+ age policy. No person under the age of 21 is permitted to open an account or use the service.

Age is verified at the time of registration and may also be verified later through identity documents. If an account belonging to a minor is identified, it is closed immediately and the related information is deleted in accordance with the law.

If parents suspect their child is using betx365, please contact our customer service team immediately.

Policy Changes

betx365 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice of the changes will be shown when you log in to the platform.
• The updated date on this page will be changed.

Continued use of the platform after any changes will be taken as your acceptance of the new policy. If you do not agree to the changes, you may request to close your account.

Previous versions of this policy may be provided upon request. To learn more about all of betx365's policies and terms, visit our FAQ section.

Contact

If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact the betx365 customer service team:

11.1 Live Chat

Our live chat service is available 24 hours a day, 7 days a week in Bengali and English. Live chat is the most effective way to get a quick resolution to any issue.

11.2 Email

For formal requests related to data protection or privacy, please contact us by email: [email protected]

We generally reply to emails as quickly as possible. For requests related to the privacy policy, we may need to verify your identity.