betx365 Terms and Conditions

General Provisions

These terms and conditions form a legal agreement between the betx365 platform and all its users. betx365 is an online betting and casino service operated primarily for Bangladeshi users. The platform provides its full service in Bengali and makes transactions easy through local payment methods.

These terms apply to the betx365 website, mobile application, and all other digital services. In the event of any dispute, both the English and Bengali versions of this document shall be considered equally valid.

1.1 Acceptance of Terms

By clicking the Register button on betx365 or beginning the account creation process, you confirm that you have read, understood, and agreed to all of these terms and conditions.

1.2 Scope of Services

betx365 provides the following services:

• Sports betting (cricket, football, and other sports)
• Live casino games
• Slots and fishing games
• Card games and table games
• Crash games and interactive games

Account Registration

2.1 Eligibility Requirements

To open an account on betx365, you must meet the following requirements:

• You must be at least 21 years of age
• You are registering under your own identity — not on behalf of anyone else
• Online betting is not prohibited for you in the country where you are located
• You have a valid mobile number and email address

2.2 One Person, One Account

Each user may operate only one account on betx365. If a single person is found to have multiple accounts, those accounts will be closed and the associated balances may be forfeited. If multiple members of the same household use the same payment method, additional information may be requested for identity verification.

2.3 Accuracy of Information

All information provided at the time of registration — name, date of birth, mobile number, and payment details — must be fully accurate and up to date. betx365 reserves the right to close any account created with false information at any time.

Age Verification

All casino and betting activities on betx365 are strictly restricted to users aged 21 and above. Declaring your age at registration is mandatory, and betx365 may at any time request a copy of a national ID card or passport for verification.

If an account holder is found to be under 21 years of age, the account will be closed immediately and any bonus or promotional balance in that account will be forfeited.

Deposits and Withdrawals

4.1 Accepted Payment Methods

Deposits and withdrawals on betx365 are currently supported through the following mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit and withdrawal amount for each method is ৳500.

4.2 Deposit Terms

• The account used for deposits must be registered in the account holder's own name
• Deposits made through a third party are not accepted
• The minimum deposit amount is ৳500 for each payment method
• Deposited funds should appear in your account immediately; if there is any issue, contact 24/7 live chat

4.3 Withdrawal Terms

• The minimum withdrawal amount is ৳500
• Withdrawal requests are generally processed within 1 hour
• Account verification may need to be completed before a withdrawal
• Withdrawals can only be made to the same payment method used for the deposit
• Earnings from bonuses must meet the specified wagering requirements before withdrawal

4.4 Transaction Verification

Under its anti-money laundering policy or in cases of suspicious transactions, betx365 may at any time verify identity and payment-related information. Withdrawals may be temporarily placed on hold during this process.

Bonuses and Promotions

5.1 Welcome Bonus

betx365 offers a 150% bonus on your first deposit, up to ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500 — to withdraw from the bonus, you must wager ৳1,500 × 15 = ৳22,500.

5.2 Other Promotions

Each active promotion on betx365 has its own wagering requirements, minimum deposit, and validity period. The active promotions are listed below:

• Weekly betx365 Reload Bonus — 30% on deposit, up to ৳5,000, 18x wagering
• betx365 Cricket Festival Bonus — 50% on deposit, up to ৳8,000, 20x wagering
• betx365 Birthday Special Reward — up to ৳1,500, 10x wagering
• Refer a Friend to betx365 — up to ৳2,000, 12x wagering
• betx365 Weekend Slots Bonus — 40% on deposit, up to ৳6,000, 22x wagering

5.3 General Bonus Terms

• Each bonus may be claimed only once (subject to the terms stated in the applicable promotion)
• Bonus balance cannot be withdrawn before the wagering requirements are met
• Multiple bonuses cannot be used at the same time unless specifically permitted
• betx365 reserves the right to modify or cancel any promotion at any time
• If bonus abuse is suspected, the account may be investigated

Betting Rules

6.1 Bet Validity

A bet is considered valid only when the betx365 system confirms it and provides the user with a bet reference number. Decisions regarding bets are final, and in the event of any dispute, betx365's log data will serve as the authoritative record.

6.2 Cancellation and Recalculation

betx365 reserves the right to cancel or recalculate a bet in the following situations:

• Obvious pricing error (odds error)
• Event cancellation or postponement
• Incorrect information displayed due to a technical fault
• Evidence of match-fixing or fraud

6.3 Multi-Bets and Combos

A multi-bet combines multiple events and requires all selections to win. If any single bet loses, the entire stake is lost. Correlated outcomes from the same event cannot be placed within the same multi-bet.

Account Security

7.1 Password and Access

It is your responsibility to keep your betx365 account login details completely confidential. You are responsible for all activity carried out through your account. Sharing login details or allowing others to operate your account is strictly prohibited.

7.2 Unauthorized Access

If you suspect that someone has accessed your account without authorization, notify the betx365 support team immediately. betx365 will take prompt action to secure the account.

7.3 OTP and Verification

OTP is used to protect your account. Do not share your OTP with any betx365 staff member or third party — betx365 will never ask for an OTP by phone or message.

Prohibited Activities

The following activities are strictly prohibited on the betx365 platform:

• Creating artificial betting patterns to meet bonus requirements
• Operating multiple accounts or using another person's account
• Registering using fake or another person's identity documents
• Using bots, automated software, or scripts
• Exploiting technical vulnerabilities in the platform
• Affiliate fraud or misuse of the referral program
• Using the platform for money laundering or financial misconduct
• Harassing or behaving inappropriately toward other users

Limitation of Liability

9.1 Technical Issues

If a bet or game cannot be completed due to server outages, internet connectivity problems, or other technical reasons, betx365 bears limited liability. In such cases, the stake is generally returned.

9.2 Third-Party Services

betx365 is not directly liable for faults caused by game providers (such as Pragmatic Play, PG Soft, JILI, Evolution), payment processors, or other third parties. However, betx365 will coordinate with these parties to resolve issues in the interest of the user.

9.3 Responsibility for Personal Decisions

Participation in betting and gaming activities is entirely the user's own decision. betx365 is not liable for financial losses. You are advised to follow our Responsible Gaming Guidelines to help prevent problem gambling.

Account Suspension and Closure

10.1 Suspension by betx365

betx365 may suspend or close an account without prior notice in the following circumstances:

• If evidence of a violation of these terms and conditions is found
• If fraud or fraudulent activity is suspected
• Under the direction of legal or regulatory authorities
• If a user's age cannot be verified

10.2 Closed by the User

Any user can request to close their account via 24/7 live chat or email. All valid balances should be withdrawn before closing the account.

10.3 Self-Exclusion

If you are having trouble controlling your gambling, use betx365's self-exclusion feature. It is possible to temporarily suspend your account for a set period of time. For more details on this, visit betx365's responsible gaming page.

Privacy & Data Protection

betx365 is committed to protecting the personal information of its users. Full details of how information is collected, stored and used can be found in our privacy policy.

11.1 Purpose of Data Use

• Account verification and management
• Payment processing and fraud prevention
• Providing customer service and support
• Sharing information with regulatory authorities in compliance with applicable law

11.2 SSL Protection

betx365 uses SSL encryption technology. All data transmissions are encrypted, keeping transactions and personal information out of reach of third parties.

Changes to Terms and Conditions

betx365 reserves the right to update these rules and terms and conditions at any time. For significant changes, a notification will be sent to users' registered mobile numbers or email addresses. Continued use of the platform after an update will be considered acceptance of the new terms and conditions.

The date of the most recent update is always displayed at the top of this page. If you have any questions about a previous version of the terms and conditions, please contact our support team.

12.1 Dispute Resolution

Any dispute relating to these terms and conditions will first be attempted to be resolved through betx365 support. For answers to common questions, see the frequently asked questions on our FAQ page.

12.2 Contact

For any questions or comments about these terms and conditions, please contact the betx365 support team:

• 24/7 Live Chat — directly from the platform
• Email: [email protected]

Support is available in both Bengali and English.